Refund policy

We want you to love your LitEmoji. If you’re not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

Returns

To be eligible for a return, your LitEmoji must be in the same condition in which you received it, unused and undamaged, and returned with its original packaging and included Collector Card. You’ll also need your order number or other proof of purchase.

To request a return, contact us before sending your item back. If your return is accepted, we’ll provide instructions on how and where to send your package.

Items returned without first requesting a return may not be accepted.

Unless the item arrived damaged or defective, or we sent you the wrong item, customers are responsible for return shipping costs.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your LitEmoji is damaged, defective, or you received the wrong item, contact us as soon as possible so we can make it right.

Please include your order number and, when possible, photographs showing the product and any damage to the packaging. Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution. We may not require damaged or defective products to be returned.

Non-Returnable Items

Customized, personalized, or special-order products cannot be returned unless they arrive damaged, defective, or different from what was ordered.

Gift cards are non-returnable.

Items marked Final Sale, if offered, are not eligible for return unless damaged, defective, or incorrect.

If you’re unsure whether an item is eligible for return, contact us before sending it back.

Exchanges

If you’d like a different LitEmoji, the simplest option is to return the original eligible item and place a new order after your return has been accepted.

If you received a damaged, defective, or incorrect item, contact us first so we can arrange the appropriate replacement.

Refunds

Once we receive and inspect your return, we’ll let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or credit card company may require additional time to process and post the refund.

Original shipping charges are not refundable unless the return is the result of a damaged or defective product or an error on our part.

If more than 15 business days have passed since we approved your refund and you haven’t received it, please contact us.