Shipping policy

We want your LitEmojis to arrive safely and as quickly as possible. The following information explains how orders are processed, shipped, and delivered.

Order Processing

Orders are typically processed and prepared for shipment within 2 business days after your order is placed.

Because LitEmojis are 3D printed and individually assembled, some products may require additional production time before they are ready to ship. If an order is expected to experience a significant delay, we will make reasonable efforts to contact you.

Business days do not include weekends or U.S. federal holidays.

Shipping Rates

Available shipping options and applicable shipping charges will be displayed at checkout before you complete your purchase.

Shipping rates may vary based on the destination, package size or weight, shipping method selected, and other applicable factors.

Any promotional or free-shipping offers are subject to the terms stated with the applicable promotion.

Delivery Estimates

Estimated delivery dates or transit times provided at checkout begin after your order has been processed and transferred to the shipping carrier.

Delivery estimates are not guaranteed. Carrier delays, severe weather, holidays, high shipping volumes, and other circumstances outside our reasonable control may affect delivery times.

Order Tracking

When tracking is available, you will receive shipping confirmation and tracking information after your order has been shipped.

Please allow time for the carrier’s tracking system to update after receiving your shipping confirmation.

Shipping Addresses

Please review your shipping address carefully before completing your order.

Customers are responsible for providing a complete and accurate delivery address. If you discover an error in your shipping information, please contact us as soon as possible.

We will make reasonable efforts to update the address if the order has not yet shipped, but we cannot guarantee that changes can be made after an order has entered processing or been transferred to the shipping carrier.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.

Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, please first check around the delivery location, with other members of your household, and with neighbors or building management when appropriate.

You may also need to contact the shipping carrier for additional delivery information.

If you are still unable to locate your package, please contact us and we will do our best to help determine what happened and identify an appropriate solution.

Damaged Shipments

Please inspect your LitEmoji when it arrives.

If your order arrives damaged, please contact us as soon as possible. Include your order number and, when possible, photographs of the product, shipping box, packaging materials, and visible damage.

We will review the situation and work with you to determine an appropriate solution, which may include a replacement or refund.

Please retain the damaged product and its original shipping packaging until we let you know whether they are needed for the claim or return process.

For additional information regarding damaged, defective, or incorrect products, please see our Refund Policy.

International Shipping

At this time, LitEmojis ships only to eligible addresses within the United States.

We hope to offer shipping to additional destinations in the future.

Questions About Shipping

If you have questions about an order, shipment, or delivery, please use our Contact page and include your order number when applicable.